Frequently Asked Questions

How long will it take for my project to be completed?

It typically takes approximately 4-6 weeks from the time the agreement is signed to the time we arrive to start your project. From there, it usually takes 7-14 business days to collate your project depending on the size and complexity. Some custom railing features will take 1-2 weeks in addition to the suggested installation time.

Do I need to get a building permit for my new deck?

A permit is most often required so it is best to contact your local building department for information in your area or, for a small fee, we will take care of that for you.

How can I pay for my outdoor project?

We accept personal and business cheques only.

What anchoring system or footings do you use?

We use helical piles as the anchoring system to avoid having posts placed directly in the ground. They also allow for faster installation and are cost efficient.

How do I care for my deck once it is installed?

​The care of your new deck depends on the product that we used. Visit azek.com for the care instructions specific to the products used in your deck project.